Professional Soft Skills
Assertiveness & Self Confidence
AIM: Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced. This workshop will provide you with many tips, techniques, and opportunities to try out your own skills in developing assertiveness & self Esteem.
Creative Problem Solving
AIM: In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.
Presentation Skills (Basic)
AIM: This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this program will help you become more efficient and proficient with the skills of providing information to others. This program is also aligned to Top Management who seek to ensure that well-organized and professional presentations culminate in the realization of the objectives of the institution.
Presentation Skills (Advanced)
AIM: This program is aligned to Middle to Top Management who seeks to ensure that wellorganized and professional presentations culminate in the realization of the objectives of their respective fields and audience they presenting to. This program will allow the growth of anyone who wishes to enhance and improve their current ability to present to challenging audiences of a different nature.
AIM: What is the cost of ineffective teamwork to an organization? How would improvements in group dynamics increase bottom-line results? Group dynamics plays a critical part in determining the ultimate success of the organization. This comprehensive group dynamics learning module provides a detailed insight, with practical applications, to release the potential of groups within the organization
Time and Self-Management
AIM: Increased productivity, improved efficiency and reduced stress – all great reasons to learn how to manage yourself and time better. This is designed to prepare individuals and on how to introduce effective time and self-management within any organization. It provides a strong foundation in time management and outlines key tools and techniques that can be immediately implemented.
AIM: Practical stress management training will assist all employees in understanding and managing stress both within the workplace and within their everyday lives. This Stress Management course is designed to prepare individuals and trainers on how to understand stress in the workplace. It provides a strong foundation in stress management and how to implement a stress management program within any organization.
Effective Complaint Handling
AIM: What is the cost of complaints to an organization? Complaints are often regarded as negative and troublesome issues that deflect resources from the ‘real work’ of the organization. This Effective Complaint Handling soft skills training module repositions complaints in a more positive light and gives details on how a complaint handling process can be designed and implemented in any organization.
Customer Relationship Management
AIM: Customers are the core requirement of any business and as such there is a need to foster and maintain great customer relationships with them. The Customer Relationship Management soft skills training course takes a refreshing look at the key requirements for a CRM process that integrates an organization with those of its customers. Participants will learn how to introduce a successful customer relationship management program in an organization and reap the enormous benefits as a result.
AIM: These are all situations that involve negotiating! This workshop will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.